Questions
Frequently Asked Questions
Straight answers about quotes, scope, access and what happens after your clean.
FAQ
Quotes and Booking
How do I get a quote?
Use the quote form, call or text 519-868-4263, or email Keith@GarnetWPM.com. Tell us the service, the property (for a home, the number of bedrooms and bathrooms and whether there is a finished basement), when it was last professionally cleaned, pets, and your timing.
How quickly will I hear back?
We aim to reply within one business day. If we need more detail, such as a photo of a room that is hard to describe, we will ask.
Do you need to see my home before quoting?
Usually not. Most homes can be quoted from a few questions. For larger commercial spaces or unusual jobs, a short visit or a few photos may help.
Why don’t you publish prices?
Because no single price fits every home. Two homes the same size can take very different amounts of work. See how our quotes work for what affects a quote.
Will the price change on the day?
Not if the home matches what was described. If the condition or the work requested is materially different, we explain the difference and give you a revised written quote before any additional paid work.
Are taxes included?
Applicable taxes, such as HST, are shown on your quote and invoice where they apply.
FAQ
Access and Scheduling
Do I have to be home?
No. Many clients are out during the clean. Give us safe access, such as a door code, lockbox or key arrangement, and tell us about alarms, pets and rooms to skip.
What are your hours?
Every day, 8:00 a.m.–5:00 p.m.. Commercial cleaning can be scheduled outside business hours by arrangement.
Can I pause or cancel recurring cleaning?
Yes. Residential recurring service has no minimum term. Let us know before the next scheduled visit. Any late-change or cancellation charge applies only if it is stated in your quote.
FAQ
What’s Included
What is the difference between a standard clean and a deep clean?
A standard clean maintains a home that is already at a good baseline. A deep clean adds detail work such as baseboards, vents, fixtures, blinds and an inside-oven wipe-down. See standard vs. deep cleaning.
Do you do laundry or dishes?
Not on a standard house clean. For short-term rental turnovers, dishes are included and linen and laundry can be arranged as part of the turnover.
Do you bring supplies?
Yes, we bring our own products and equipment. If you want particular products used, such as fragrance-free products, leave them out and let us know.
Are there jobs you don’t take?
Biohazards, mould remediation, pest infestations, hazardous materials and work at height are outside ordinary cleaning. We will tell you honestly if a job needs a specialist.
FAQ
Trust and Safety
Are you insured?
Yes. Rejuv Cleaning carries liability insurance for the work we do. If you need to see proof of coverage before we start, for example for a condo board or a commercial property, ask and we will provide it.
Are your cleaners background-checked?
Yes. Everyone who cleans for Rejuv Cleaning has passed a police background check before working in a client’s home or business.
Will the same person clean my home each time?
Yes. Recurring clients see the same cleaner or team each visit, so your preferences and home notes do not need re-explaining. If that ever has to change, we will tell you in advance.
What happens if something is damaged?
Tell us promptly, ideally with photos. We will look into it honestly and respond in writing. Please let us know in advance about anything fragile or irreplaceable so it can be worked around or excluded. The details are in our Service Terms.
FAQ
Carpets and Upholstery
How do you clean carpet?
We pre-treat spots and traffic lanes, then clean by hot-water extraction and detail the edges. We clean fitted, wall-to-wall carpet and carpeted stairs, not area rugs.
Can you remove pet urine odour?
We clean pet accident spots, and extraction removes what is in the carpet fibres. If urine has soaked into the pad underneath, odour can return, and we do not guarantee odour removal in that case. We will tell you what we find before we start.
FAQ
Service Area
Where do you clean?
Guelph and communities within about 25 km, including Rockwood, Eden Mills, Puslinch, Aberfoyle, Morriston, Breslau, Fergus and Elora, plus Kitchener, Waterloo and Cambridge. See areas we serve.
Is there a travel charge?
Any travel charge is shown in your written quote before you book. Nothing is added afterward that was not in the quote.
FAQ
After Your Clean
What if I’m not happy with something?
If something in the agreed scope was missed, tell us within 24 hours by phone, text or email. We will review it and arrange a reasonable re-clean of the missed, agreed-scope areas at no additional charge.
How do I give feedback?
Call or text 519-868-4263 or email Keith@GarnetWPM.com. We would much rather hear about a problem directly and fix it.
Question Not Answered Here?
Ask it in your quote request, call or text 519-868-4263, or email Keith@GarnetWPM.com.